Complaints

Although we try hard to give a good service, inevitably things sometimes go wrong. We hope you will let us know so that your problem can be resolved. Often this can be done easily and quickly at the time it occurs and with the person concerned. However, sometimes you may wish to make a more formal complaint. When you make a complaint, we aim to:

• Find out what happened and what went wrong; 
• Make sure you receive an apology, where this is appropriate; 
• Wherever possible, rectify the problem;
• Identify what we can do to make sure the problem doesn't happen again; 
• Give you the opportunity to discuss the problem with those concerned, if you wish to do this.

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