MAKING AN APPOINTMENT

You can now book your apppointments ONLINE using  Patient Access

To find out more information and to register for this service, please click here

 

How to get an appointment

  1. We’ve listened, studied and planned and now we’re going to change. We want you to be able to get the Right Care, with the Right Person at the Right Time. These are the headline changes, but please read to the end for a fuller explanation as to why each change is being made.
     
  2. Queuing outside at 8am DOES NOT (and technically never did) guarantee you an appointment that day. Coming to the surgery in person has no advantage over phoning when seeking an appointment.
     
  3. Tell the receptionist what you need or what your problem is - they are bound by confidentiality just like the doctors and nurses and will use that information to get you the Right Care with the Right Person at the Right Time. (If this worries you, please read the explanatory section linked below).

 

  1. Doctors and Nurses will no longer issue repeat prescriptions during normal appointments. 

  1. If you think your problem needs same day attention, then you have to call us as early as possible and explain to the receptionist why.
     
  2. The easiest way to get a routine appointment will be by booking online (ask reception if you need setting up on Patient Access)
     
  3. Administrative work or paperwork related problems are very rarely a same day emergency. Please be organised and plan ahead for these. Your lack of planning should not take priority over a clinical problem.
  1. You’ll be surprised what we can do over the phone, give it a try. If we can’t solve your problem, we can always arrange for you to come in.
     
  2. If you have booked an appointment and you then no longer need it or your plans change, please cancel the appointment.
     
  3. Finally, if you have an appointment, please remember to arrive in good time (patients arriving late is the main reason that our surgeries run late) and remember that the appointment is 10minutes long, which gives us enough time to address one problem properly. If you have more than one problem, or you need a language interpreter, please book a double appointment.
 

Here is an flow chart of how booking appointments here at st johns medical centre will work.

Please click this  HERE to view the flow chart.

If you would like to know more about why we have these rules in place.

Please click HERE for the explanatory section.