How to Make and Cancel an Appointment


Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.


How to get an appointment

  • We’ve listened, studied and planned and now we’re going to change. We want you to be able to get the Right Care, with the Right Person at the Right Time. These are the headline changes, but please read to the end for a fuller explanation as to why each change is being made.
  • Queuing outside at 8am DOES NOT (and technically never did) guarantee you an appointment that day. Coming to the surgery in person has no advantage over phoning when seeking an appointment.
  • Tell the receptionist what you need or what your problem is - they are bound by confidentiality just like the doctors and nurses and will use that information to get you the Right Care with the Right Person at the Right Time. (If this worries you, please read the explanatory section linked below).


  • Doctors and Nurses will no longer issue repeat prescriptions during normal appointments. 
  • If you think your problem needs same day attention, then you have to call us as early as possible and explain to the receptionist why.
  • The easiest way to get a routine appointment will be by booking online (ask reception if you need setting up on Patient Access)
  • Administrative work or paperwork related problems are very rarely a same day emergency. Please be organised and plan ahead for these. Your lack of planning should not take priority over a clinical problem.
  • You’ll be surprised what we can do over the phone, give it a try. If we can’t solve your problem, we can always arrange for you to come in.
  • If you have booked an appointment and you then no longer need it or your plans change, please cancel the appointment.
  • Finally, if you have an appointment, please remember to arrive in good time (patients arriving late is the main reason that our surgeries run late) and remember that the appointment is 10minutes long, which gives us enough time to address one problem properly. If you have more than one problem, or you need a language interpreter, please book a double appointment.
Booking Appointment FlowChart

There is an flow chart of how booking appointments here at St Johns Medical Centre will work.

Flow Chart



GP Extended Access Service

NHS Lewisham Clinical Commissioning Group is committed to improving access to primary care services. This includes making appointments available at times that are convenient to patients.

If you:

  • find it difficult to attend an appointment during the working day;
  • are a busy parent with small children;
  • or rely on working carers to take you to appointments;

then this service is here to support you.



Cancel appointments you don't need