Patient Participation Group (PPG)

Patient Group

The Patients Participation Group is a group of patients from the Practice who meet regularly and are here to represent your interests. We work closely with the Practice staff to resolve issues raised by patients and to enhance the services offered wherever possible. The Forum can also be referred to as a Patient reference Group or Patient Participation Group; these are terms used by other surgeries as well.

We are interested in your opinions on our service, and your perceptions of our practice and staff.

We are setting up a Patient Participation Group so that you can have your say in this if you wish. We will contact members via Email with short surveys from time to time, to find out your opinions on subjects such as opening times, care quality and practice procedures.

We are a multi-cultural practice and hope that our Patient Participation Group will represent this value. We would like members from all ages, cultural groups, working backgrounds, ethnic backgrounds and all levels of health and fitness.

 

Patient Group FAQ

Why are you asking people for their contact details?

We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

 

Will my doctor see this information?

No. It is purely to contact patients to ask them questions about the surgery and how well we are doing.  Your doctor will only see the overall results.

 

Will the questions you ask me be medical or personal?

They will be general questions about the practice, how we are providing services and what we can do to improve them.

 

Who else will be able to access my contact details?

No one beyond the practice

 

How often will you contact me?

Not very often - possibily once or twice a year.

 

What is a patient participation group?

It is a group of volunteer patients who are involved in shaping the services to patients.

 

Do I have to take part in the group?

No, but if you change your mind, please let us know.

 

What if I no longer wish to be on the contact list or I leave the surgery?

We will ask you to let us know if you do not wish to receive further messages.  If you leave the practice, you will no longer be eligible to remain on the group.