Right & Responsibilities

Patients:

• To treat our doctors and all practice staff with courtesy and respect.
• To inform the practice immediately if you change your address, name or telephone number.
• To take responsibility for your own health and that of your children.
• To take the advice given to you at the practice.
• To contact the surgery before 11am or a home visit required during that day.
• To let us know if you are unable to keep an appointment.
• To see your medical records, please ask a member of staff.  A fee may be payable.

The Practice

• To treat you with courtesy and respect at all times.
• To honour your religious and cultural beliefs.
• To answer the telephone promptly and courteously.
• To provide you with information about your own health and for the promotion of good health.
• To give you a time to see the doctor in accordance with the system used in the practice.
• To provide a home visit when requested and if the doctor feels that you are not well enough to come to the surgery.